Submit a Maintenance Request
Current tenants can log in to their tenant portal and follow the prompts to submit a maintenance request. Tenants that have not yet requested a login password for their tenant portal can click on the portal request button above and request an account activation link from us. *Please note portal requests received after hours or over the weekend will be processed on the next business day.
Please describe in detail the nature of the needed repair. Also, provide your alarm and/or gate code (if applicable) and note whether there is an animal on the premises. If an appliance is involved, please note the following: item, make and model # on your request.
Please note that requests are reviewed Monday through Friday from 9:00 AM to 5:00 PM, except for holidays. Also, please note that a key will be released to a contractor so that they may access the property when necessary. Please be sure that the keyless deadbolt is disengaged. If a contractor is unable to gain access to the property, you may be held financially responsible for their trip charge as per your Residential Lease.
Emergency Maintenance Request:
An emergency is a life-threatening situation such as a fire, flood and/or any uncontrollable water, electrical problem, the smell of gas, etc. For after-hour tenant emergencies, please report the emergency via your tenant portal then, call (972) 780-5380 and follow the instructions for reporting an emergency request. An emergency causing immediate danger such as fire, call 911.
-An emergency involving gas, call the gas company and call 911
-An emergency involving IMMEDIATE electrical danger, call the utility provider and 911.
-An emergency such as backed up plumbing or flooding, contact our office and if necessary, call 911.
-HVAC requests are not considered an emergency; however, CENTURY 21 Judge Fite Property Management recognizes the importance of these requests and will make it a priority with vendors to have the issue repaired as soon as possible.
-Non-working dishwasher, oven/stove, sprinklers, etc. are also not considered emergencies.
I’ve submitted a maintenance request, now what?
We will assign a vendor to the repair and they will contact you directly. The status of a maintenance request submitted through your tenant portal is available in the Maintenance tab. The status will update from received, to scheduled, to completed as these actions are done by our office.
If you do not hear from a vendor within 5 – 7 business days, please contact our office and inform your management team that a vendor has not contacted you. We will then contact the vendor to find out the cause of the delay, and provide you with the update provided by the vendor.
Failure to show for a pre-arranged appointment, could result in a charge to you. Therefore, contact both the vendor and our office as soon as possible if you are unable to make the appointment.
If you have trouble after a repair has been completed, contact our office and report any issue(s) with the item(s) recently repaired.
Recent repair means within the last 60 days and pest control work means within 30 days.
If you fail to report an unresolved recent repair, and there is further damage or expense, you may be responsible for the additional cost, as per your lease agreement.
**These are guidelines provided as a courtesy to our current tenants only.**